998bd Privacy Policy

1 Introduction & Scope

998bd ("the Platform", "we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Policy carefully to understand our practices regarding your personal data.

This Policy applies to all users of the 998bd website and related services regardless of the device used to access the platform. By registering an account or otherwise using the 998bd platform, you confirm that you have read and accepted this Policy. If you do not agree with this Policy, you must not use the platform.

2 Data We Collect

998bd collects personal data through several means: directly from you during registration and account use, automatically through your use of the platform, and from third-party identity and payment verification providers. The categories of data we collect, the reasons we collect them, and the legal basis for processing are summarised in the table below:

3 How We Use Your Data

998bd processes your personal data strictly for the purposes for which it was collected. We do not use your data in ways that are incompatible with those original purposes without your explicit consent. The primary purposes for which we use your data are as follows:

• To create and manage your 998bd account, including verifying your identity and processing your registration information.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, and to maintain accurate transaction records.
• To fulfil our KYC and anti-money laundering (AML) obligations, which require us to verify player identity before processing withdrawals and to monitor account activity for suspicious patterns.
• To provide customer support, respond to your queries, and resolve complaints or disputes related to your account or transactions.
• To send you service communications including account security alerts, transaction confirmations, and — only where you have opted in — promotional offers and bonus notifications.

998bd does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated tools are used in fraud or AML screening, flagged cases are reviewed by a human compliance officer before any account action is taken.

4 Legal Basis for Processing

998bd processes your personal data only where there is a valid legal basis to do so. The principal legal bases we rely on are:

• Contractual necessity: Processing required to fulfil our obligations to you under the account Terms & Conditions, including account management, payment processing, and KYC verification.
• Legal obligation: Processing required to comply with applicable law, including anti-money laundering regulations, responsible gaming obligations, and tax reporting requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and analytics that improve the user experience, where these interests are not overridden by your data protection rights.
• Consent: Processing for optional marketing communications, where we will only contact you if you have explicitly opted in and where you may withdraw consent at any time.

5 Data Sharing & Third Parties

998bd does not sell your personal data. We may share your data with carefully selected third parties only where necessary and only for the purposes described in this Policy. The third parties with whom we may share your data, and the reasons for sharing, are set out below:

• Payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay, and partner banks): We share the minimum financial data required to execute your deposit and withdrawal transactions.
• KYC and identity verification providers: We share identity documents and selfie images with certified verification partners solely to confirm your identity and age as required by our KYC obligations.
• Game technology providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others): Game providers may receive session and gameplay data necessary to deliver their games and calculate results. These providers operate under strict data processing agreements.
• Regulatory and law enforcement authorities: We may disclose personal data to competent authorities where required by applicable law, court order, or in response to a lawful request in connection with the prevention or investigation of fraud or criminal activity.
• Analytics and platform infrastructure providers: We use analytics tools and cloud hosting partners to operate and improve the 998bd platform. These providers process only aggregated or pseudonymised data and are contractually prohibited from using it for their own purposes.

6 Data Security

998bd takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:

• SSL/TLS encryption on all data transmissions between your device and 998bd servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted storage for all sensitive personal data, including KYC documents and financial records, using industry-standard encryption protocols at rest.
• Strict access controls ensuring that personal data is accessible only to 998bd staff and contractors who have a legitimate need-to-know for their specific role. All staff with data access receive data protection training.
• Continuous security monitoring and intrusion detection systems to identify and respond to potential threats to platform integrity in real time.
• Regular security audits and vulnerability assessments conducted by qualified security professionals to identify and remediate weaknesses in our systems before they can be exploited.

7 Your Data Rights

As a user of the 998bd platform, you have the following rights in relation to your personal data. You may exercise any of these rights at any time by contacting our support team in writing at [email protected]. We aim to respond to all data rights requests within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data that 998bd holds about you, along with information about how and why it is being processed.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by 998bd be corrected or completed without undue delay.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, and to object to processing based on legitimate interests where you have grounds relating to your particular situation.

Please note that some data rights requests may be subject to exemptions. For example, we may be required to retain certain financial and identity records for a minimum period to comply with anti-money laundering regulations. Where an exemption applies, we will inform you of this in our response and explain the reason.

8 Cookies & Tracking

998bd uses cookies and similar tracking technologies to operate the platform, improve performance, and understand how users engage with the site. A cookie is a small text file placed on your device when you visit a website. The cookies we use fall into the following categories:

• Essential cookies: Required for the platform to function. These include session management cookies, security tokens, and login state cookies. These cannot be disabled without preventing you from using the platform.
• Performance and analytics cookies: Used to collect anonymised data about how visitors use the 998bd platform, including which pages are visited most frequently and where users encounter errors. This data helps us improve the platform.
• Functionality cookies: Used to remember your preferences such as language settings and display choices to provide a more personalised experience on return visits.
• Marketing cookies: Used only where you have opted in to receive promotional communications. These help us measure the effectiveness of our campaigns and tailor offers to your interests.
• Third-party cookies: Some game providers and analytics partners may set their own cookies when you interact with their content. These are governed by those third parties' own privacy policies.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the 998bd platform, but may affect the availability of certain personalisation features.

9 Data Retention

998bd retains your personal data only for as long as is necessary for the purpose for which it was collected or as required by applicable law. Our standard retention periods are:

• Account and KYC data: Retained for the duration of your account and for a minimum of 5 years after account closure to comply with anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction records are retained for a minimum of 5 years after the date of the transaction in accordance with applicable financial regulations.
• Customer support communications: Support correspondence is retained for 2 years after the closure of the relevant support ticket to allow for complaint follow-up and dispute resolution.
• Marketing data: Where you have opted in to marketing communications, your marketing preferences are retained until you withdraw consent. Upon withdrawal of consent, marketing data is deleted within 30 days.

10 Changes to This Policy

998bd reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make a material change to this Policy, we will provide reasonable notice via the platform or by email to your registered address prior to the change taking effect.

• Non-material updates — such as typographical corrections, clarifications of existing language, or contact detail updates — may be made without prior notice. The date shown in the 'Last Updated' field at the top of this page will always reflect the most recent revision.
• Your continued use of the 998bd platform after any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the changes, you should stop using the platform and contact our support team to request account closure.
• Previous versions of this Privacy Policy are available upon written request to [email protected] and will be provided within 10 business days.

This Privacy Policy was last reviewed and approved in January 2026 and supersedes all previous versions published on this page.

11 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about the way in which 998bd has handled your personal data, please contact our support team in writing. Our data contact address is [email protected]. Please use the subject line "Privacy" so your message is routed to the correct team.

998bd aims to resolve all privacy complaints within 30 days of receipt. If you are not satisfied with our response to your complaint, you may escalate the matter to the relevant data protection authority in your jurisdiction. We are committed to working constructively with all parties to reach a fair outcome.

12 Amendments to This Policy

998bd reserves the right to amend this Privacy Policy at any time. The most current version of this Policy is always the version published on this page. We encourage you to review this Policy periodically so that you remain informed about how we protect your personal data.